Sportsman's Warehouse Fresno Fresno - Hours, Reviews & Deals

I am leaving a zero star review and warning customers not to go to the store. Google forces you to put in the first star or they will not allow you to submit your review. Please read review to save yourself time and hassle.The employees do not have proper training to be advising you to buy guns or ammunition in this store. I spent $100 on shotgun shells for my Mossberg M90. I told the gentleman I had a Mossberg M 90 not a 590 M 90 the Gentlemen proceeded to spend 30 minutes with me picking out bullets two out of three of The bullet cartridges that I bought worked the large bulk 100 round set of ammunition I bought didn’t it was a 3 inch shot instead of a 2 1/2 inch which my gun requires I didn’t know this at the time but I wasn’t alone the Gentlemen assisted me for 30 minutes while picking out these bullets this was Tuesday February 3 I come back in on Thursday, February 5 and I’m told by the two gentlemen that they could swap the bullets out and give me the correct shells then the manager lady named April who had the worst energy and attitude of any person in a store, I have yet to come across so far told me that she couldn’t help me out after the other two gentlemen we’re getting ready to help me so I felt very clearly that she was prejudiced against me because I was gay and she could tell that, so I feel like she is using her position of power to abuse and discriminate against me as a customer , I would think someone causing the company to lose substantial amounts of revenue would be detrimental to a company’s profitsin the first place, not to mention being very off putting to paying customers that was my second visit to a sportsman warehouse and I will never return and I hope to God nobody else gets scammed like this. This is how they get you to spend more money in their stores then they tell you Then they tell you that they cannot exchange the items that they sold you that were wrong for the correct ones that you were on your own I never requested a refund. I just wanted the correct bullets and would have been willing to pay to upgrade to the correct size how they’ve been willing to help me, but it is very clear that the people at the store have no intentions of helping you in anyway, they are only there to screw you over. Beware and watch yourselves go to trusted smaller local gun stores. They will treat you right. Instead of treating you like a number like this store does

This was my first and last visit to this store. Several employees saw me at the gun counter and they completely ignored me. I can tell you if I was the manager and I saw employees completely ignoring customers they'd be written up or fired, there's simply no excuse or justification for it. Based on reviews, management has no problem letting money just walk out the door. It appears to be an ongoing issue. They must be doing extremely well to allow money to just walk out the door without much concern. Waited for over 45 minutes for help but finally gave up and walked out. You know what they say about first impressions and I won't be back again. It's a very poor business model to not make customer service a priority and it's very clear they do not. I'm retired LEO and I knew exactly the firearm I wanted for my new concealed weapon. Went to a locally own gun shop, was helped immediately and walked out with my new pistol in just a few min. Why the hell would I even think of returning to Sportsman, not gonna happen