Sportsman's Warehouse Thornton Thornton - Hours, Reviews & Deals

Very very friendly staff. I said very twice because I mean it. I hard challenges with my debit card because I didn’t have a US address but the staff (3 of them) were very courteous and we figured out a solution together. One told me specifically “there’s going to be a way out”. He said even if it meant shipping to whichever country I came from they will do it. Moreover this was on some very cold day with terrible weather. Another was glad to offer me assistance with connecting to the WiFi. Small favors that made my experience very good.

I want to begin by saying that this review is not intended to reflect negatively on the entire store or its management. The manager, Albert, was very respectful, professional, and understanding when handling my concern. He took the time to listen and made every effort to address the situation appropriately, and I truly appreciate that. However, my experience with an associate in the firearms department named John was very disappointing. While he was assisting me, I politely asked if I could take a picture of the barcode on a firearm, not the firearm itself, so I could reference it later. John told me that doing so was illegal and went on to say that I was under suspicion of trying to buy a firearm to give to someone else. As a law-abiding customer who was simply trying to make a legitimate purchase, I found his comments unprofessional, disrespectful, and completely unwarranted. The assumption he made felt personally offensive, and I could not help but feel that his remarks may have been influenced by my race. Because of that experience, I chose not to move forward with my purchase that day. I hope this review encourages the store to provide additional training for staff on professionalism, communication, and bias awareness. Every customer deserves to be treated with fairness and respect regardless of background. Follow-Up: I also want to mention that the associate, John, made an uncalled-for comment implying that I might not be able to afford the firearm I was interested in. That was extremely disrespectful and unprofessional. On top of that, when I asked for his name so I could let the manager know about the situation, he mocked me and said I probably wouldn’t even be able to spell it. I don’t want this review to reflect on the entire store, because the manager, Albert, was very respectful and handled the issue professionally. But John’s attitude and comments were completely out of line and made the experience very uncomfortable. I also want to clarify that there is no Colorado or federal law that makes it illegal to take a photograph inside a gun store, especially when the photo is not of the firearm itself. In my case, I wasn’t trying to photograph the gun at all I only asked to take a quick picture of the barcode and price tag so I could remember the information for later. There is nothing in state or federal law that prohibits that. While a store has every right to enforce its own no-photography policy, that is a business rule, not a legal one. Instead of politely explaining that, the associate wrongly told me it was “illegal,” which came across as both misleading and disrespectful to a customer who was simply trying to stay informed.