The Castle Jewelry And Pawn Of Somerset Cincinnati Cincinnati - Hours, Reviews & Deals

Review is for their gun store. It’s a common business. I am writing this review to warn others about the shockingly unprofessional and careless service I received from **The Castle Arms**. If you value your time, money, and sanity, steer clear of this company. On **March 13, 2025**, I placed an order for a CZ457 firearm. Immediately after placing the order, I noticed no confirmation email or details in my account. Concerned, I reached out to their customer support, who casually replied, *“Good morning, Yogesh. I have received your order. Thank you.”* No order number was provided until I explicitly asked for it. By **March 17**, I still had no shipping updates, so I inquired again. Their response? A dismissive, *“It looks like they cancelled the order and it has been refunded. I was not here on Friday so I am unsure why. I do apologize for the inconvenience.”* Let that sink in: **They cancelled my order without explanation, notification, or accountability**. To add insult to injury, this firearm was meant for my daughter, who had been eagerly waiting for it. When I pleaded with them to reinstate the order—even offering to reprovide my credit card information and emphasizing, *“I don’t need money back, I need the firearm”*—they ignored my request entirely. Not a single attempt was made to resolve the issue. They just told me that I can buy it now for $150 more than what I purchased for. **Key Issues with The Castle Arms:** 1. **Zero Transparency**: They cancelled my order without any prior notice or explanation. 2. **Abysmal Communication**: Their support team either lacks training or simply doesn’t care. Responses were vague, unhelpful, and devoid of empathy. 3. **No Accountability**: The representative admitted they “didn’t know why” the order was cancelled and made no effort to find out. 4. **Disregard for Customers**: My daughter’s excitement and my willingness to work with them meant nothing. They chose the lazy route—refunding without resolving. **Do NOT trust this company** with your business. Their incompetence and indifference will leave you frustrated and empty-handed. Save yourself the headache and shop elsewhere.

I have not recieved my ring, we ordered and paid for it 14th January i have sent so many emails and no responce. I am gutted if i have been scammed with this.