G T Distributors Houston Houston - Hours, Reviews & Deals

Reached out to GT , to make an online purchase and made an inquiry about what paperwork is accepted for honorably discharged veterans. They say they can’t take “va paperwork” , only a dd-214. Now, I questioned that, due to the fact that a dd-214 has social security number on it. I also added that both the service verification letter and the proof of service cards contain the veterans discharge type. They doubled down and said they do not take “va paperwork” due to it not containing the veterans discharge status. Where do veterans often go to get their dd-214? That’s right, THE VA. So, isn’t a dd-214 also considered “va paperwork”? I was very reluctant to send my dd after I spoke to customer service. They were not professional by any standard. They were not tactful, and they seemed very lazy. I sent my dd-214 after I redacted my social security number, and I also requested to speak with management. They have not responded, and I suspect that they will never respond, because that would take accountability and some level of professional maturity. I would be very careful if you’re sending in any sort of sensitive information , to place an order online or by phone. Due to the attitude and manner of their “customer service” representative, I would not be surprised if there’s ID theft going on, among their representatives. Just another scam to screw veterans . And since there is no direct number to their management, all calls go directly to the same one or two people, and those one or two people have zero intention on making sales, period. So, I left a review on Yelp. Someone named Jim responded , from GT. Jim states that the reason they absolutely have to have a dd-214 is because it shows discharge status, but VA documents do not. That is a flat out lie, Mr Jim. There are two other documents , one that includes the veterans DOD ID number , that also show discharge status. Something in my gut tells me they are bad business. Also, it’s been over 24 hours since I sent my redacted dd-214, and asked to speak with leadership, and they have not responded . Looks a little guilty to me.

It was an absolute pleasure working with the customer service rep: Naomi Bolanos, she swiftly responded with great care and accuracy and helped me obtain my handgun that I had purchased during the great glock scare of 2025 (during the V model crisis).